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What is it? 
Understanding, adjusting and controlling system or process inputs to produce the best possible average response with minimum variability.
Techniques:
Lean, Kaizen, 5S, TQM, Six Sigma, etc
Why Process Optimisation?
Every process has some degree of variation. This variation causes quality problems, additional work, uncertainties and unnecessary costs.
Systematically improving these areas has a direct effect on an organisation’s waste, productivity and customer satisfaction, and hence on the bottom line.
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